call center agent training Archives

Posted November 6, 2017

Nudge-tech case study: Centene (call centers)

Learn how Centene, a Fortune 100 healthcare company, eased its growing pains by delivering better outcomes from their employee training efforts.

By Eric Blumthal

In Case Studies

Posted March 8, 2011

Nudge-tech testimonial: Arizona Power (Customer Service Centers)

APS, Arizona's largest and longest-serving electric company, uses q.MINDshare to improve contact center knowledge and skills. Read this testimonial from Bill Brubaker, Vice President Performance [...]

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